Shipping policy

Shipping Policy

Effective Date: January 1, 2026

1. Order Processing & Production Time

All physical merchandise is made to order.

Please allow 5-14 business days for production before shipment. Production time is separate from shipping time.

Orders are not processed on weekends or holidays.

2. Shipping Timeframes

Once your order has shipped, delivery time depends on the carrier and destination.

Estimated delivery windows are provided at checkout but are not guaranteed.

We are not responsible for carrier delays, weather disruptions, or transit interruptions once a package has been transferred to the shipping provider.

3. Shipping Confirmation

You will receive a confirmation email with tracking information once your order has shipped.

Tracking updates are provided by the carrier and may take 24–48 hours to activate.

4. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

We are not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to address error, re-shipment costs may apply.

5. Lost or Stolen Packages

Once a shipment is marked as delivered by the carrier, responsibility transfers to the customer.

We are not responsible for lost or stolen packages after confirmed delivery. If your package appears lost in transit, please contact the carrier directly using your tracking number.